Only 5% of information on customer facing calls ever make it into the CRM. Chorus.ai is the first platform built for you to capture all customer facing conversations to seamlessly search, share, and analyze these critical moments.
Our AI handles the work to capture, summarize and enter call notes into your CRM, enabling humans to do what they do best – build relationships. Our smart summaries allow unprecedented visibility and reporting on CRM Opportunities and Activities.
How to sync your dialer with Chorus as a Chorus admin:
- Navigate your initials in the upper-right corner, and select Settings > Integrations > Dialer Integrations > Add a New Dialer.
- Select the dialer that you would like to connect.
- Select the Salesforce API field name your organization uses for your call outcome (e.g. Call_Recording__c)