CloudTalk
Description
Key benefits
Log Every Call and SMS, Effortlessly
Real-Time Caller Insights for Better Conversations
Effortless Setup and Seamless Workflows
Keep Your Sales Data Centralized
Outstanding Support When You Need It
How It Works
Contacts
- Syncing Made Easy: When you first set up the integration, your contacts are imported. Any updates or new contacts in either Salesloft or CloudTalk are automatically synced in real time after saving changes.
- Merging Duplicates: Contacts with the same phone number, email, or name in Salesloft will merge to keep your data clean.
- CloudTalk contact details like name, phone numbers, emails, and tags map directly to the relevant fields in Salesloft.
- Additional details such as the account’s company name, industry, website, and address sync for a comprehensive view.
- The contact owner in Salesloft syncs with the "favorite agent" in CloudTalk, provided the email matches. Favorite agent is one of the call routing options within CloudTalk.
Calls
- Call Tracking: Calls made or received through CloudTalk automatically create activities in Salesloft, linked to the correct person and account.
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Details Synced:
- Call notes, tags, recordings, and duration are included.
- Inbound missed calls are assigned to the user who added the integration.
SMS
- Message Logs: SMS messages sent through CloudTalk create notes in Salesloft, attached to the relevant person and account.
- Details Synced: The SMS message content and whether it’s inbound or outbound are recorded as notes.
Media
Setup
FAQ
- Which CloudTalk numbers send calls or SMS to Salesloft.
- Which call details and notes are synced.
- Global Coverage: Reliable calling services over 160+ in multiple countries with exceptional call quality backed by a multi-carrier network.
- Advanced Features: Tools like IVR, call recording, dialer and AI analytics tailored for sales and support teams.
- Easy Integration: Direct syncing with platforms like Salesloft, HubSpot, and more for unified workflows.
- Reducing time spent on manual tasks with automatic call logging and real-time contact syncing.
- Enabling deeper customer insights with call recordings, AI analysis, and activity tracking.
- Supporting remote and global teams with high-quality international calling.
- Stable, high-quality calls across the globe.
- Coverage in over 160 countries with local numbers.
- Features designed for global outreach.
- All customer interactions are tracked in one place.
- Advanced calling features complement Salesloft’s engagement tools.
- Teams spend less time on admin work and more time on closing deals.
- You get affordable international calling and unbeatable call quality and stability.
- Optimized infrastructure for minimal disruptions.
- Multi-carrier strategy for stable connections.
- SIP decentralized infrastructure for improved call quality in remote areas.
- Ongoing support and monitoring to resolve issues quickly.