# Salesloft Labs Talkdesk Dialer Integration > Click-to-call, automatic call logging, and recording capture between Salesloft and your Talkdesk contact center. Canonical page: https://marketplace.salesloft.com/partners/salesloft-labs-talkdesk-dialer-integration-4e5a3f9a-de83-4533-977d-3e94395d6016 Marketplace: Salesloft Last updated: 2026-08-20 Logo: https://assets.partnerfleet.app/a7pkvbdxu4yhir4ddgefgwctxc9d ## At a glance - Category: [Technology](https://marketplace.salesloft.com/t/category/technology), [Dialer](https://marketplace.salesloft.com/t/category/communication-channel/dialer) - Website: [2dixsldu84.execute-api.us-east-1.amazonaws.com/sts-prod/fullPage](https://2dixsldu84.execute-api.us-east-1.amazonaws.com/sts-prod/fullPage) ## Call to actions - **Contact Us** — submit the contact form on https://marketplace.salesloft.com/partners/salesloft-labs-talkdesk-dialer-integration-4e5a3f9a-de83-4533-977d-3e94395d6016 ## About Salesloft cadences and Talkdesk voice, connected in both directions.Dialing starts in Salesloft. A rep clicks Call on a cadence step. Salesloft hands the dial to Talkdesk, which rings the rep first and then places the call to the customer. The rep takes the conversation and dispositions it in Talkdesk, the way they already do — no number typed by hand, no softphone to look up, no wondering which record the call belongs to.The results come back on their own. When the agent dispositions the call, Talkdesk notifies Salesloft and four things happen without anyone touching a keyboard:The call is logged as a Call Data Record plus a linked call activity, attributed to the right rep and the right person record.The cadence step completes itself. The activity carries the originating step, so the rep returns to Salesloft with the work already done — no marking calls complete after the fact.The disposition lands on the record, so call outcomes are reportable in Salesloft alongside every other channel.The recording attaches to the record and is ingested into Salesloft Conversations for transcription, keyword search, and AI coaching.Built by Salesloft. This is a Salesloft Labs integration, developed and maintained by Salesloft's Professional Services Engineering team.Value. Reps still take the call in Talkdesk, but they stop doing the admin around it. No manual call logging, no re-keying dispositions, no gaps in cadence data, and no recordings stranded in a separate system — which means managers finally see every conversation in one place.Prerequisites. A Talkdesk account with API access and Call Wrap-Up enabled, and a Talkdesk and Salesloft admin to connect the two. Configuration in app is per Salesloft/Talkdesk instance — no code, and no engineering work. ## Features - **Seamless Connectivity** — Integrate Salesloft with Talkdesk Dialer effortlessly, enabling a unified communication platform that synchronizes call data and customer insights. - **Automated Workflow Enhancement** — Leverage automation to streamline call tracking and data management, reducing manual tasks and keeping your sales process efficient and error-free. - **Real-Time Data Synchronization** — Enjoy immediate updates and consistent information across your systems, ensuring every interaction is based on the most current customer data. ## Screenshots - ![Talkdesk Integration Setup Talkdesk credentials are on file. You can update them below. 1. Talkdesk API credentials Paste the client ID and client secret from your Talkdesk OAuth app. These are stored securely and used to call the Talkdesk API on your behalf. Account Name e.g. thl-sandbox Your Talkdesk account subdomain. Used as the base for API calls (e.g. .talkdeskapp.com). Client ID Client Secret Test connection Save credentials 2. Configure Talkdesk to send events to Salesloft Use the base URL below when configuring endpoints in your Talkdesk Connections automation.](https://assets.partnerfleet.app/54acero3ijwhw8jra1xy4wdyflzf) - ![The Salesloft button that sends the call to Talkdesk](https://assets.partnerfleet.app/hyb31k66d2qbblsav1nbfo5fmrse) - ![A logged call from Talkdesk](https://assets.partnerfleet.app/905wchi503kcx8evdlzaqpgb3bwg) ## FAQs ### Where does the rep actually make the call — in Salesloft or in Talkdesk? Both, and the handoff is automatic. The rep clicks Call on a Salesloft cadence step; Talkdesk rings the rep, then places the call to the customer. The conversation and the disposition happen in Talkdesk, exactly as your agents work today. What changes is everything after: the moment the call is dispositioned, it's logged back to Salesloft with the disposition, the recording, and the cadence step completed — so the rep returns to Salesloft with no admin waiting for them. ### What gets written back to Salesloft after a call? Four things, with no rep action required:A Call Data Record with the call detail and the recording.A call activity linked to that record and to the correct person, so the call appears on the person's timeline.The disposition from Talkdesk, mapped to your Salesloft disposition values.Completion of the cadence step the call originated from, so the cadence advances on its own. ### Do call recordings work with Salesloft Conversations and Clari Copilot? Yes. The recording is attached to the Call Data Record, and Salesloft ingests it into Conversations from there — so recorded Talkdesk calls are available for transcription, keyword search, and AI coaching alongside calls made on any other channel. Recordings attach as soon as Talkdesk finishes processing the media, which is typically within a couple of minutes of hang-up rather than instantly. The logged call, disposition, and cadence step are all available immediately; only the audio waits on Talkdesk. As long as your copilot settings have the Salesloft dialer integration set up they will be ingested there too. ## Resources - [Admin Setup Guide](https://assets.partnerfleet.app/bsxs5qetf8i129z2dd49dvf0f1uq) — A step-by-step walkthrough of all four configuration sections, from connecting your Talkdesk credentials to mapping users and outbound caller IDs. Includes verification steps for your first test call and fixes for common setup issues. - [Prerequisites & Compatibility Checklist](https://assets.partnerfleet.app/czinxy4lfkr94706ep6j5mknrivo) — Everything you need in place before installing — required Salesloft and Talkdesk access, API credentials, Studio Flow setup, and current limitations. Review this first to confirm the integration fits your environment. - [How Call Logging Works](https://assets.partnerfleet.app/9g1lddhx7hhm94vhvt5q2oj4p05d) — What appears in Salesloft after each call, when recordings become available, and what the integration does and doesn't log. Useful for admins and managers setting expectations with their teams.